iMessage not activating 5s???

[Anonymous]

Hello all, I'm a newbie to this forum (but a longtime o2 customer fortunate enough to never have had unresolved issues!)

I've upgraded from a pay monthly 4s to 5s last Friday, followed the usual set up process & have been unable to activate iMessage or FaceTime at all. Have tried the following:

• reset network settings
• hard reset
• confirm all settings ie number/data etc
• complete restore to factory settings
• followed stacks of tips on various forums!

All I get is 'failed to activate please try again' I can't even get beyond the initial imessage settings screen!

I've contacted Geek Squad, no joy. They blame Apple and told me to forget it & use my unlimited texts?!!

Been back to CPW where I upgraded who advised I contact Apple.

Apple blamed o2 saying something about a silent message?

Spoke to o2 tech help who blamed the handset & advised a replacement!! So being pointed all over the place!!

Is anyone else experiencing this? I've seen a lot of historical posts about this issue from '12/'13 and am baffled!

Yes I have unlimited texts but live in the woods with little signal 😛

Yes I know there are apps like Tugo and WhatsApp which use wifi...

But I do feel it's less than unreasonable to expect a fancy new iPhone to actually offer the services it boasts (& I'm used to using given most of my contacts are iPhone users too!)

Any advice would be fab, thank you 🙂

[gemz4the1]

---

@Anonymous wrote:
The forums are awash with people who are having issues with iMessage and the typical remedy is to keep trying the reset network settings option.

---

It's usually during peak times, such as when a new phone comes out or a software update, that it comes up with the error message.

I guess it's just a waiting game for the OP.

[Anonymous]

It's weird as many have no issues.

Some have issues and it resolves itself.

Some have little luck and forget about iMessages which is a shame.

[MI5]

If you ever had Tugo installed (even if you have now deleted it) you need to reinstall Tugo. Go into the app and LOG OUT/DeActivate Account. Then delete the app if you wish to.
Now you can activate iMessage and Facetime in the normal manner.

[Anonymous]

Thanks for all the replies 🙂 Band I missed your post about the Apple ID! No it's not there, it's just the slider to turn imessage on and the option to use the Apple ID for iMessage etc (this didn't work either!!) Never had Tugo but was advised by CPW to install it and forget imessage...which doesn't resolve the issue in hand! It may be clutching at straws but would iCloud have any impact at all? I've migrated all my bumf from 4s - 5s using that instead of the hit & miss iTunes USB method!

[Anonymous · Accepted solution]

Your Apple ID needs to be there for iMessage to work.

iTunes back up holds more than iCloud but that shouldn't make a difference here.