Solved: Re: i-message unable to activate on 5s?

Anonymous · ‎08-02-2014

Got a new iphone 5s and although I have wi-fi connection whenever I try to turn on i-messages and face time either with or without signing in with apple password it says there's a problem with activation and to check my network connection??

Anonymous · ‎09-02-2014

@Anonymous wrote:
im wondering if its because i still have my old iphone with the same no still accepting imessages even though its o2 ability to make calls and normal green messages has been deactivated. i would have thought that when i turned the wifi off on the old phone it would solve the problem but not so!

Having your Apple i.d in another idevice should really only mean that they both get imessages sent to them !

If the bullet points in my first official Apple link and the link to the Apple Community Forum dont work then try the Genius Bar appointment route.

Lots of people have found iMessage to be a little glitchy on setting up, and as such their is a lot of info in threads on the internet, with lots of ways of resolving the issue. Using Google will highlight these. Some had issues when updating to iOS7 and found that in most cases the problem just resolved itself !

Good luck.

View solution in original post

MI5 · ‎08-02-2014

Text the word "active" to 2020 then save the settings that get sent back.

Then try and activate over mobile data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-02-2014

Some help points if required.

http://support.apple.com/kb/ts4268

Anonymous · ‎08-02-2014

Tried that. Msg I got back said unable to deal with my request for settings!

MI5 · ‎08-02-2014

Have you got an active sim in the phone, ie can you make calls and texts etc...?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-02-2014

Hi,

so you've tried the links for activation.

Your connected to o2's Internet Ok ?

You may need to arrange for an Apple Store Genius Bar appointment.

http://www.apple.com/uk/retail/geniusbar/

Anonymous · ‎08-02-2014

Some further possible remedies within this thread.

https://discussions.apple.com/message/19631083#19631083

Worth a look.

Anonymous · ‎08-02-2014

Try doing a reset by doing the following and see if it helps.

Hold the sleep/wake button and the home button. Continue to hold them while the iPhone switches off, keep holding them until you see the Apple logo appear on the screen, when you see this, stop pressing the buttons.

Anonymous · ‎08-02-2014

Yep, i have sim in phone, activated and am sending green messages ok. Im wondering if its to do with still getting imessages on my old phone with same no even tho i have no o2 service on there it is still receiving imessages. I have tried switching the wi fi off on that phone and trying to activate imessages on the new phone again but still no joy and then when i turn the wi fi back on the old phone all the messages start coming through there!!

Anonymous · ‎08-02-2014

what is o2s internet? i am connected to my talktalk wifi through my pc and router.

O2

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