i-message unable to activate on 5s?

[Anonymous]

Got a new iphone 5s and although I have wi-fi connection whenever I try to turn on i-messages and face time either with or without signing in with apple password it says there's a problem with activation and to check my network connection??

[Anonymous]

O2 Network Internet.

You will Need to turn Mobile data on when out of range of wifi.

Apple link on setting up iMessage http://www.apple.com/uk/ios/messages/
Do you have a data allowance in your O2 tariff.

You should be showing 3G or 4g in the phones status bar.

This is needed to be turned on to allow iMessage to work.

[Anonymous]

but i am in range of wi fi?? so dont understand really tbh and yes i do have data allowance.

[Anonymous]

im wondering if its because i still have my old  iphone with the same no still accepting imessages even though its o2 ability to make calls  and normal green messages has been deactivated.  i would have thought that when i turned the wifi off on the old phone it would solve the problem but not so!

[Anonymous · Accepted solution]

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@Anonymous wrote:

im wondering if its because i still have my old  iphone with the same no still accepting imessages even though its o2 ability to make calls  and normal green messages has been deactivated.  i would have thought that when i turned the wifi off on the old phone it would solve the problem but not so!

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Having your Apple i.d in another idevice should really only mean that they both get imessages sent to them !

If the bullet points in my first official Apple link and the link to the Apple Community Forum dont work then try the Genius Bar appointment route.

Lots of people have found iMessage to be a little glitchy on setting up, and as such their is a lot of info in threads on the internet, with lots of ways of resolving the issue. Using Google will highlight these. Some had issues when updating to iOS7 and found that in most cases the problem just resolved itself !

Good luck.