on 07-11-2019 21:24
You can only have the esim in the iPhone.
Request an esim pack in store or call customer service on 202.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 11-11-2019 11:08
Good morning @RF , let us know if you need any additional advice, or if you're all good to go. I hope everything goes well with the eSIM setup!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
on 10-12-2019 14:34
You don't say if you want the e-sim as a primary or secondary line?
I recently added an e-sim to my iPhone 11 Pro as a secondary line. I found the process different to primary line.
It does work fine (now) but If I only wanted one number then I would stick to physical sim.