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Level 1: Joiner
Posts: 1
Registered: ‎07-11-2019
Accepted Solution


I'm on a Samsung Note and brought an iPhone during my current contract and want an esim,how do I change this over on my current contract?
Posts: 102,171
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: eSim


You can only have the esim in the iPhone.

Request an esim pack in store or call customer service on 202. 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 12: Nimble
Posts: 328
Registered: ‎15-12-2014

Re: eSim

As above. I activated the d sim in my Xs plus recently and it works well. You need to check that you I phone can take an edit as all can’t
Community Manager
Posts: 7,027
Registered: ‎23-07-2014

Re: eSim

Good morning @RF , let us know if you need any additional advice, or if you're all good to go. I hope everything goes well with the eSIM setup! Smiley Happy


Cheers @MI5 & @jezza1234 for your help. Smiley Happy

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Level 2: Apprentice
Posts: 10
Registered: ‎17-10-2019

Re: eSim

You don't say if you want the e-sim as a primary or secondary line?

I recently added an e-sim to my iPhone 11 Pro as a secondary line. I found the process different to primary line.

It does work fine (now) but If I only wanted one number then I would stick to physical sim.