data problem

Anonymous · ‎21-07-2017

i have problem with data

Im not using my internet, but I have left now about 2gb from 20 gb

20 gb I should use until 13 Aug

ist look like some one using my data

MI5 · ‎21-07-2017

Check your phone settings to see what is using data and also ensure wifi assist is turned off.
https://support.apple.com/en-gb/HT205296

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-07-2017

It's impossible for anyone else to be using your data unless they have access to your phone or you have set up a hotspot and given out the password. Have a look in the data logs for the app using it or ask customer service to see if they can help.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎01-08-2017

Hi @Anonymous, did you find out what was eating your data in the end?

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