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data problem

Anonymous
Not applicable

on ‎21-07-2017 20:00

on ‎21-07-2017 20:00

i have problem with data

Im not using my internet, but I have left now about 2gb from 20 gb

20 gb I should use until 13 Aug

ist look like some one using my data

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MI5
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on ‎21-07-2017 20:02

on ‎21-07-2017 20:02

Check your phone settings to see what is using data and also ensure wifi assist is turned off.
https://support.apple.com/en-gb/HT205296
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎21-07-2017 20:44

on ‎21-07-2017 20:44

It's impossible for anyone else to be using your data unless they have access to your phone or you have set up a hotspot and given out the password. Have a look in the data logs for the app using it or ask customer service to see if they can help. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎01-08-2017 14:08

on ‎01-08-2017 14:08

Hi @Anonymous, did you find out what was eating your data in the end?

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