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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8966 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 381278 Views
  • 4 replies
  • 0 kudos

Added charge

Hi I have been charged an extra £9.99 and I have no idea what it is for 

Paige6 by Level 1: Joiner
  • 207 Views
  • 2 replies
  • 0 kudos

Transferring number to eSim

Hi, I cant transfer my phone number from my old iPhone 12 to my iPhone 16 pro eSim

ERH by Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

Phone

Can I change my phone I just place on order but I order rong phone 

2002 by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

iPhone migration - SIM to eSIM

For some reason my previous post regarding this was deleted - not sure why. I come here because I couldn't work out how to contact support directly. Long story short, got a new iPhone a few days ago and when migrating all data and settings the option...

marky9074 by Level 1: Joiner
  • 306 Views
  • 3 replies
  • 0 kudos

Setting up ESIM

I followed the steps to install my ESIM, but now when I go to mobile service on my phone it says Your SIM is not supported.

Lewis55 by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Customer service

Hi,I called Saturday to o2 costumer service to open my sim so I could use it abroad. I thought that everything would go smooth but it was not the case. I cannot make any calls or receive any calls from anyone.

Zohmez by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Unlock request rejected by o2

I have an old iphone 7 plus that I wanted to unlock because it network locked to o2.The phone originally was obtained from CPW.I have registered on myo2 app with a new SIM card and top-up but after requesting the unlock via the app I get this automat...

eSIM activation

Hi guys new phone has came and I have activated it but no way to activate sim

Cr2607 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Refund

I was checking i phone 16 pro and made a plane to buy from o2 but i changed my mind and I canceled it but i haven’t received my upfront money yet i need my refund.

Dilpreet by Level 1: Joiner
  • 306 Views
  • 4 replies
  • 0 kudos

Apple Watch mobile data not connecting/ enabled

02 are being no help at all, have rung them and messaged on social media.getting the typical ‘your 02 account is no eligible to enable mobile service on your Apple watch’

Lucy30 by Level 1: Joiner
  • 287 Views
  • 3 replies
  • 0 kudos