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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8907 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 379396 Views
  • 4 replies
  • 0 kudos

eSIM request

Recently bought a vehicle in the US and would like to request aun eSIM, how should I proceed about it?

Jorgerodt by Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

Resolved! Visual Voicemail Not Working

I have just changed tariff/phone plan and now my voicemail isn’t working and I just have a red spot over the phone icon. I know for sure I have 2 voicemails but it’s not telling me they’re there. I’ve restarted my phone, dialled 1750 and turned my VM...

Anonymous by Not applicable
  • 66463 Views
  • 11 replies
  • 0 kudos

Damaged SIM

I was trying to reset my phone by taking SIM out and reinserting it. I somehow damaged the SIM! I need new SIM with same original number but as I have no working SIM I am unable to call 02 even though it is a free call

Stupot67 by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

New IPhone 16. Transferring sim to eSIM.

Bought iPhone 16 from Apple and trying to transfer number from 14. Phoned O2 for qr code which hasn’t arrived yet (3hr). Now can’t phone or get texts from my iphone14 so cannot make calls to O2 (or anywhere0, can’t receive calls and cannot get confir...

PJ9 by Level 1: Joiner
  • 578 Views
  • 6 replies
  • 0 kudos

Resolved! How to update my answer phone message

I have a new phone and my old message has disappeared from the answer phone message. How do I retrieve it?

Order processing

I pre ordered the new iPhone pro max last Friday and got the delivery date as today but my order is still stuck on “processing” I’ve been in contact via X with o2 and they aren’t very helpful, has anyone else got/had this problem?

Matty123 by Level 1: Joiner
  • 391 Views
  • 3 replies
  • 0 kudos

Buying a phone

Hi, I bought an Iphone 15 Pro Max to pay monthly with the sim. The problem is that I have paid twice for the order and I can see it in my bank account App. And I didn't received any email confirmation about the order. My name is Nicolas Drevon.

quemero by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

UNABLE TO SEND/RECEIVE iMESSAGES

Hello there, I am unable to send or receive any messages from my iPhone device. I am not sure why this is - I am in Europe and when I open my laptop I can see the messages through iCloud. Is there an issue by any chance? Please look into this and get...

AthinaH by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

iPhone 16 pro use previous sim

HiSo I bought the iPhone 16 pro from the Apple Store but was just wondering if I can just use my old sim from my iPhone 14 instead of doing a new tariff, do I need to anything to the iPhone 14 before using the sim in the iPhone 16

200123 by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

App isn’t working

My O2 app is not working i registered 3 day’s ago it’s still not opening

H02 by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos