Sim

[MarkDaisley14]

I have upgraded my phone to an iPhone 15, and don’t have access to my SIM card as when I try to log into the account to activate the new SIM card it sends it to my number which I don’t have access to, as my only SIM has been deactivated. 

[Oxonian]

A warm welcome @MarkDaisley14 to this O2 customer to customer community. The easiest way to resolve that issue will be to visit your local O2 retail store :- 

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

Please remember to take photographic ID with you. 👍

[MI5]

@MarkDaisley14 

eSIM - How to activate  

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

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