@Seanf
There are some issues with the warehouse dispatching devices currently.
https://community.o2.co.uk/t5/Discussions-Feedback/Warehouse-incident/m-p/1770344
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
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