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apple watch - pair problem

Crunchmonkey
Level 1: Joiner
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Hi

My husband is trying to pair his apple watch (3) - we are all on pay monthly family plan but when he logs on to try and pair it it only gives him the option to buy a new airtime plan and not use his existing one.

Can anyone help?

Thanks

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MI5
Level 94: Supreme
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@Crunchmonkey 

The apple Apple watch data plan is an additional £5 per month and provides the watch with unlimited data. 

It must be linked to an existing iPhone tariff but cannot use the same allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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O2Kurt
O2 Support
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hiya,

the apple watch needs its own seperate data connection to work when your phones not about.

kurt

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MI5
Level 94: Supreme
  • 151103 Posts
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Registered:

@Crunchmonkey 

The apple Apple watch data plan is an additional £5 per month and provides the watch with unlimited data. 

It must be linked to an existing iPhone tariff but cannot use the same allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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Hi @Crunchmonkey , I hope your husband got the Apple Watch to work in the end - there's some good info above explaining how it works. :slight_smile: Let us know if you have any additional questions though!

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