I cancelled my contract yesterday and switched to a different provider. I feel sorry for the store manager who couldn't get any sort of commitment as to when they will start supporting text messages via WiFi Calling like other networks do. If their own staff can't get a straight answer what chance do customers have? All they could offer is a vague statement that they will be doing 'something' next year, but no suggestion if that'd be Q1. Their assertion is that people don't tend to use texts to the same amount they used to and it was expensive to support. But not everyone likes using social media platforms or messaging apps and if you have a mobile phone then the assumption is you can receive texts. The ultimate irony was that O2 themselves send you texts, which of course never got through on TuGo, but would have meant we got their marketing guff if they supported SMS over WiFi calling and somewhat blows a hole in their assertion that 'texts are a dying form of communication'.
O2 are compacent and can afford to be, as there are plenty of subscribers in cellular areas that will sign up with them because to them it isn't an issue. It's we 'poor cousins' who can't get a signal who are now being doubly ignored by O2's lack of commitment.
Oh, and on the network I moved to I get more countries where I can use my allowance whilst roaming at no charge. So that's another area O2 are failing on.
