I payed off my old iphone 5 on Refresh and ordered the new iPhone 6+ SG 128gb on the 30th September. I was told up to 14 days for delivery. 14 days has now passed and still no update on when I'm getting it, CS have no idea at all. This is ridiculous how a company as big as O2 can not tell me when they will be receiving stock and when I will be getting my phone. CS are a waste of time as they can't tell me anything. Come on O2 get your act together!!!!
Sorry for any confusion, but we wanted to take the opportunity to clarify and confirm that Refresh is only available directly with O2; Online, in-store and by phone. O2 Refresh isn’t available anywhere else.
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I'm in the same boat. I have waited for 2 weeks for the IPhone 6 Plus 128gb. I rang Tesco Mobile who have Iphone 6 Plus stock abundance. Of course, that's if you are willing to go with Tesco. I am not. So, the wait continues.
Demand has outstripped supply it looks like with the network taking more orders for the phone than they have physically possession of or promised (maybe)
Only customer services on 202 can officially help.
Everything that you need is on the thread that has been linked in the first reply - Nothing more can be added unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
I ordered 2 iphone 6+ on the 12th September with my buisness lease, phoned CS yesterday to find out where are my phones it's been 4 weeks now and I was told as a lease customer I should have been priority, now CS are telling me I could be unwrapping them for Christmas, I give up now, I get them when I get them.
It has been said here that some customers have managed to pick a unit up from CPW by cancelling the upgrade through O2 direct and choosing a 2 year contract instead of the Refresh Tariff.
