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Visual voicemail has disappeared

Anonymous
Not applicable

Visual voicemail has disappeared on my iphone 5S.  It happened around time I changed contract to increase data so not sure if this is the cause.  I have tried hard phone reset but hasn't made any difference so any help would be appreciated.

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MI5
Level 94: Supreme
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You will be on the wrong data package.
You need to call 202 and ask to be changed to data for iPhone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:
You will be on the wrong data package.
You need to call 202 and ask to be changed to data for iPhone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
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Anonymous
Not applicable

That was the answer thank you!

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MI5
Level 94: Supreme
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No worries. Glad you got sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
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Marjo
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Hello @Anonymous welcome to our forum! Glad to see you got your issue solved. smiley

 

Thanks @MI5smiling

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