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Visual voicemail has disappeared

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Anonymous
Not applicable

on ‎02-10-2017 09:40

on ‎02-10-2017 09:40

Visual voicemail has disappeared on my iphone 5S.  It happened around time I changed contract to increase data so not sure if this is the cause.  I have tried hard phone reset but hasn't made any difference so any help would be appreciated.

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MI5
Level 94: Supreme
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on ‎02-10-2017 09:51

on ‎02-10-2017 09:51

You will be on the wrong data package.
You need to call 202 and ask to be changed to data for iPhone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎02-10-2017 09:51

on ‎02-10-2017 09:51

You will be on the wrong data package.
You need to call 202 and ask to be changed to data for iPhone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎02-10-2017 11:57

on ‎02-10-2017 11:57

That was the answer thank you!

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎02-10-2017 12:05

on ‎02-10-2017 12:05

No worries. Glad you got sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
In response to Anonymous
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on ‎04-10-2017 10:16

on ‎04-10-2017 10:16

Hello @Anonymous welcome to our forum! Glad to see you got your issue solved. smiley

 

Thanks @MI5! smiling

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