Visual Voicemail setup

[Anonymous]

Hi,

I got an iphone 5 last week, ported my number over from T mobile.  Everything is working fine including the Internet, except visual voicemail.  Been trying to set this up all week.

I follow the set up instructions, it asks for a pin twice, then asks me to choose a greeting, click next, it says its saving the password.  It then falls over with an error tittled 'Voicemail Unavailable'  and the error is 'Could not authorise access'

I have dialed 901 and set up a pin this way, I then tried setup again but it still failed.  I have also dialed 1750 to turn voice mail on but its still stuck.

One thing, when I got the phone o2 sent me a message with Internet settings to use in the event that the internet was not working,  As my internet is working I have not used these.

Thanks for any help,

Ste

[version7point0 · Accepted solution]

Good evening Stethorn.

You could try resetting your network settings.

Just head into settings, general, reset network settings (this refreshes your internet, mms, visual voicemail and wifi settings).

Your phone will switch off then back on again, retest and hopefully this will get you up and running.

[Anonymous]

I'm having the exact same problem. I've activated, de-activated and re-activated voicemail via 1760/1750, reset network settings, reset my phone numerous time, turned wi-fi off and on - and still no luck.  Can anyone help?

[MI5]

---

@Anonymous wrote:

I'm having the exact same problem. I've activated, de-activated and re-activated voicemail via 1760/1750, reset network settings, reset my phone numerous time, turned wi-fi off and on - and still no luck.  Can anyone help?

---

Are you actually on iData tariff and is iData set as your apn?

[adamtemp64]

Troubles with Visual Voice mail not saving passcode try (source the forums)
Call 1760 to de-activate your voicemail
Go to Settings > General > Reset > Reset Network Settings (No need to reset all settings).
This will Then re-start the phone.
Text "STATE" to 9011 (I don't know why or what this does?)
Call 1750 to re-activate your voicemail

from my useful links thread

Try the bit about state to 9011.

Failing that as vvm is only on pay monthly give 202 a call ask them to deprovision voice mail and reprovsion it

[Anonymous]

I don't know how it happened, but I tried to set up visual voicemail for the 50th time today...and it worked.  I didn't even get a chance to try the whole reset process including 'STATE'.  I can't think of anything that I've done to the phone in the last week, I haven't even turned it off.  Wildly unhelpful but VV now works, so yay!  Thanks everyone for the advice.

[Anonymous]

Glad you got it sorted