Verification texts / iMessage Activation issues

[GoonerByron]

Hi,

Have recently joined O2 and ported my number across. It’s been a couple of days since but having quite a few issues..

- Don’t receive bank verification SMS to setup Apple Pay

- Don’t receive Facebook SMS to verify account

- iMessage / Facetime activation doesn’t work. Looking online this apparently uses a ‘silent SMS’ so fits in with the above.

I have tried in a second Apple handset and get the same thing so it is not a phone problem. Can text normal numbers back and forth without issue though.

Any ideas? My last idea is to get a new SIM sent out and swap over.

My partner also moved and ported number to O2 on the same day and all of the above features are working fine.

[Cleoriff]

Good to hear @DMK78 

I think you were advised everything bar a new sim, so that's something to remember for the next query.... 😂

[GreenBadger]

I think the OP had other issues but in my experience an iMessage activation issue following a port can sometimes be solved by updating the number in settings/phone/my number and ensuring it is set to the ported number once the port is complete rather than the temporary number

[lewys-gp]

Thanks for sharing, @GreenBadger 🙌.

[L_W_Ward]

Agreed. Both me and my wife had this issue. It’s a clash type thing and changing the internal number sorted it for both of us! 

[Thewire]

Having switching my number over to o2 on the 28th september. Seven weeks later i am still having problems verifying my number so it will not let me send text messages and sends i messages through my email address and not my phone number. Rang apple to confirm there is not a problem with the phone and been in to the o2 store three times, also i have swapped the sim. after countless phone calls to customer service was told that a manager would ring me last night 14/11/22 which they did then hung up on me. Rang back customer service told the what happened and was told that a manager would ring me today which they did and hung up on yet again. In the seven weeks of problems they have given a £5 credit. Not looking for credit i just want phone working as it should.

[Breanna]

Morning @O2Sarah ‌‌😊 Can you take a look at the above for @Thewire?