Verification texts / iMessage Activation issues

[GoonerByron]

Hi,

Have recently joined O2 and ported my number across. It’s been a couple of days since but having quite a few issues..

- Don’t receive bank verification SMS to setup Apple Pay

- Don’t receive Facebook SMS to verify account

- iMessage / Facetime activation doesn’t work. Looking online this apparently uses a ‘silent SMS’ so fits in with the above.

I have tried in a second Apple handset and get the same thing so it is not a phone problem. Can text normal numbers back and forth without issue though.

Any ideas? My last idea is to get a new SIM sent out and swap over.

My partner also moved and ported number to O2 on the same day and all of the above features are working fine.

[Cleoriff]

Good to hear @DMK78 

I think you were advised everything bar a new sim, so that's something to remember for the next query.... 😂

[GreenBadger]

I think the OP had other issues but in my experience an iMessage activation issue following a port can sometimes be solved by updating the number in settings/phone/my number and ensuring it is set to the ported number once the port is complete rather than the temporary number

[lewys-gp]

Thanks for sharing, @GreenBadger 🙌.

[L_W_Ward]

Agreed. Both me and my wife had this issue. It’s a clash type thing and changing the internal number sorted it for both of us!