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Verification texts / iMessage Activation issues

GoonerByron
Level 1: Joiner
  • 2 Posts
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Registered:

Hi,

 

Have recently joined O2 and ported my number across. It’s been a couple of days since but having quite a few issues..

 

- Don’t receive bank verification SMS to setup Apple Pay

- Don’t receive Facebook SMS to verify account

- iMessage / Facetime activation doesn’t work. Looking online this apparently uses a ‘silent SMS’ so fits in with the above.

 

I have tried in a second Apple handset and get the same thing so it is not a phone problem. Can text normal numbers back and forth without issue though.

 

Any ideas? My last idea is to get a new SIM sent out and swap over.

 

My partner also moved and ported number to O2 on the same day and all of the above features are working fine.

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Cleoriff
Level 94: Supreme
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Registered:

Good to hear @DMK78 

I think you were advised everything bar a new sim, so that's something to remember for the next query.... 😂

Veritas Numquam Perit

Girl in a jacket
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GreenBadger
Level 4: Observant
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Registered:

I think the OP had other issues but in my experience an iMessage activation issue following a port can sometimes be solved by updating the number in settings/phone/my number and ensuring it is set to the ported number once the port is complete rather than the temporary number

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lewys-gp
Former Staff
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Thanks for sharing, @GreenBadger 🙌.

Community Manager for the O2 Community 🙂
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L_W_Ward
Level 11: Motivator
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Registered:

Agreed. Both me and my wife had this issue. It’s a clash type thing and changing the internal number sorted it for both of us! 

iPhone 13 Pro Max,
iPad Pro 12.9 2018,
iPad Mini Series 6,
Apple Watch Series 7 Graphite (Smarty),
Apple Watch Series 6 Sport (Bluey),
Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,
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