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Verification texts / iMessage Activation issues

GoonerByron
Level 1: Joiner
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Hi,

 

Have recently joined O2 and ported my number across. It’s been a couple of days since but having quite a few issues..

 

- Don’t receive bank verification SMS to setup Apple Pay

- Don’t receive Facebook SMS to verify account

- iMessage / Facetime activation doesn’t work. Looking online this apparently uses a ‘silent SMS’ so fits in with the above.

 

I have tried in a second Apple handset and get the same thing so it is not a phone problem. Can text normal numbers back and forth without issue though.

 

Any ideas? My last idea is to get a new SIM sent out and swap over.

 

My partner also moved and ported number to O2 on the same day and all of the above features are working fine.

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Bambino
Level 78: King of Kings
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@GoonerByron See if anything in this guide helps: Text Message Tips (not sent or received) - O2 Community

If not, contact O2 via social media, who should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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gmarkj
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Have you got a spend cap applied @GoonerByron and is it set to £0?
Those have sometimes got in the way of texts from short codes, so try setting it to £5 to see if that helps - Guide: Spend caps on O2 

Otherwise you can check if there are any outstanding issues on the number port via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You might also need to get the correct number set on your phone - go to Settings > Phone > My Number (or something similar, edit the number to show yours and hit save, then restart the phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
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@GoonerByron 

You need to check you have the iData bolt on linked to your account.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

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GoonerByron
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Have checked the above suggestions..

 

-£20 spending cap on the account already

-iData Bolt On activated on the account already

-Ported number displays correctly in Settings > Phone

 

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gmarkj
Level 59: Quartermaster
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If you have been on to customer services already and not got anywhere I'll ask the community gurus to see if they can help.

@O2Lisa @O2megjess can you check if there is anything you can do?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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lewys-gp
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Glad to see you're getting a lot of help above, @GoonerByron! Hopefully, you can get this solved soon. Let us know how you solve it 😊

Community Manager for the O2 Community 🙂
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O2Lisa
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Thanks for the tag @gmarkj 😊

I'll message you privately @GoonerByron and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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DMK78
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Just to say i had this issue too after porting my number over to O2.  Went through all the methods previously mentioned here.

Finally got it working by doing a SIM swap.  Went into an O2 store, explained (and showed) what was happening and said I'd been advised (finally) by O2 Customer Services to try a new SIM.

They gave me a blank SIM there and then and activated the SIM swap process.

Got the spinning wheel next to my number in iMessage & FaceTime"verifying".  Few hours later I now have the blue ticks.

 

Hope this helps

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lewys-gp
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Thanks for sharing, @DMK78! We're all about sharing solutions here, so it's appreciated. Glad you got it working 👍.

Community Manager for the O2 Community 🙂
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