Welcome to the O2 Community

Has your question already been answered? See the community FAQ's


Level 1: Joiner
Posts: 1
Registered: ‎27-02-2020

Verification Calls

Hi, I'm having an issue with my Bank of Scotland mobile banking app where I have entered my username, password and memorable information and I am given a 4 digit verification code to enter when I receive an automated call.  However, when I click for the call to come through..it doesn't which means that I am unable to log into my online banking (I can use the desktop site but its pretty inconvenient).  I contacted the Bank of Scotland Internet Banking team for assistance but they are saying that calls are being made and that it must be an issue with my phone.


Has this happened to anyone before?  Does anyone know how to resolve this?


Thank you in advance.

Level 69: Guiding Light
Posts: 16,562
Registered: ‎31-03-2010

Re: Verification Calls

@KerriMulvey  Have you checked your phone to see if you've inadvertently blocked the number?


Posts: 114,359
Topics: 569
Solutions: 15,443
Registered: ‎04-04-2012

Re: Verification Calls


Can you opt for a text message instead?

That's how I get my verification codes and they come through fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)