Solved: Using iPhone abroad - Page 2

Anonymous · ‎28-08-2017

I am currently travelling in Germany and Austria and I am unable to get any service. I am only able to use phone on wifi. I have tried all the usual things, resetting phone, resetting network settings, removing and replacing SIM. I have had a long online chat with O2 and they were unable to resolve. My next step is to try to have an on-line chat with their Tech Team - but this is proving difficult to achieve. In the meantime any further suggestions would be gratefully received.

MI5 · ‎28-08-2017

Out of interest @Anonymous did you try changing the apn as I suggested, as that would have given you the same short term result?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎29-08-2017

Awesome to hear it got sorted in the end @Anonymous! If you know what it was that was changed, please do let us know as the others mentioned above. It might help someone else troubleshoot their issue faster next time in case others experience the same.

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