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Anonymous
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Using iPhone abroad

I am currently travelling in Germany and Austria and I am unable to get any service. I am only able to use phone on wifi. I have tried all the usual things, resetting phone, resetting network settings, removing and replacing SIM. I have had a long online chat with O2 and they were unable to resolve. My next step is to try to have an on-line chat with their Tech Team - but this is proving difficult to achieve. In the meantime any further suggestions would be gratefully received.

Posts: 100,583
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Registered: ‎14-01-2013

Re: Using iPhone abroad

Hi @Anonymous Have you tried a manual network search? It may be that your phone isn't connecting to the usual networks but would connect to another one.

Have you got data roaming /mobile data enabled on your phone?

The above are just a couple of things that spring to my mind...though I am no expert with iPhones so I'm sure others will be along to give further advice Smiley Wink

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Re: Using iPhone abroad

Are you pay monthly or payg any roaming restrictions on the account etc
iPhone 11 Pro 256gb on unlimited data
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Registered: ‎04-04-2012

Re: Using iPhone abroad

Look in your network settings and see what apn you are using.
If it is idata.o2.co.uk change it to mobile.o2.co.uk and vice versa.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Re: Using iPhone abroad

Thanks - tried those already but thanks for response.
Anonymous
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Re: Using iPhone abroad

[ Edited ]

Thanks for replies I will see if any of them solve it

Anonymous
Posts: 0

Re: Using iPhone abroad

Just in case anyone picks up this thread in the future - please be aware that you will be unable to resolve this yourself.

 

I used the phone in a Germany a month ago with no problems - and I had not altered anything since.

 

I was able to get connected on on line chat to 2nd Line Team (O2 guru). After trying many things again for him, he was able to see that my mobile was not picking up a network and he made some alterations at O2.  Within a few minutes everything was up and working.

Posts: 100,583
Topics: 767
Registered: ‎14-01-2013

Re: Using iPhone abroad

[ Edited ]

Pleased it's working for you at last @Anonymous though would be interested to know what he did that wasn't already suggested? Strange one. However as said, pleased you got it sorted...Smiley Wink

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Posts: 116,687
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Registered: ‎04-04-2012

Re: Using iPhone abroad

Changed the date package at a guess.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎04-01-2009

Re: Using iPhone abroad


@MI5 wrote:
Changed the date package at a guess.

That would be my guess too. It's strange how O2 cause so many issues with data connectivity.