Solved: Upgrade

Court · ‎18-09-2019

If I upgraded yesterday but chosen the wrong phone, can change the order ?

MI5 · ‎18-09-2019

Ususally it's not possible to change an order before delivery, but you can change your mind upto 14 days after you receive the upgrade

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-09-2019

@Court

Ususally it's not possible to change an order before delivery, but you can change your mind upto 14 days after you receive the upgrade

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-09-2019

You should be fine if you follow the advice above @Court but if you have any difficulties returning your device give us a shout.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Upgrade

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan