Solved: Re: Upgrade

Court · ‎18-09-2019

If I upgraded yesterday but chosen the wrong phone, can change the order ?

MI5 · ‎18-09-2019

Ususally it's not possible to change an order before delivery, but you can change your mind upto 14 days after you receive the upgrade

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-09-2019

@Court

Ususally it's not possible to change an order before delivery, but you can change your mind upto 14 days after you receive the upgrade

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎19-09-2019

You should be fine if you follow the advice above @Court but if you have any difficulties returning your device give us a shout.

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