Upgrade but phone not working

[Anonymous]

I have upgraded and renewed my contract and as per instructions put my new SIM card in my phone. I now have no service on my phone --- why??????

[MI5]

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/New-iPhone-5s-No-Service/td-p/534352

[jonsie · Accepted solution]

You need to do the sim swap Swap my sim

[Anonymous]

Thanks but did that and that's when it stopped working,

[MI5]

That means the swap is in progress. Keep rebooting your phone until you get connected.

[jonsie]

With the new sim in the phone you need to keep rebooting it until the new sim is provisioned and finds the network.

[Anonymous]

I am still using the previous iPhone5 and just upgraded to iOS 7 (as prompted by upgrade msg received from Apple on my phone). Phone has been working fine until today, when I have "No Service". O2 tell me that iOS 7 is only for the new 5s or 5c. Is this correct?

[MI5]

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@Anonymous wrote:

O2 tell me that iOS 7 is only for the new 5s or 5c. Is this correct?

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No..... 

No doubt live chat told you this?