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supercee55
Posts: 2
Registered: ‎23-09-2013
Accepted Solution

New iPhone 5s No Service

Hope this is the right place..

 

I received my iPhone 5s, inserted sim, followed all instructions and still it says 'No Service'. The instructions from o2 state after iphone is activated tap 'General', 'Settings' then 'About' and I'll automatically be asked to update carrier settings but this hasn't happened and I have received no prompt or message.

 

Have I missed a part? My iphone 4 is still working fine. How can I transfer it over..?

 

Help!

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bandofbrothers
Posts: 23,540
Topics: 918
Solutions: 2,037
Registered: ‎17-04-2012

Re: New iPhone 5s No Service

[ Edited ]
Hook upto iTunes and press on the device name. Then hit the button in the main panel saying check for updates to carry out any updates.

Or go into settings , general , software update.

However it can take 24 hours for your sim swap to fully activate.

Keep turning the phone off and on to help reset o2's services.

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.1
iPad Air ~ iOS 8.1

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Mea familia est mea vita.
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1980b
Posts: 568
Topics: 4
Kudos: 63
Solutions: 36
Registered: ‎09-09-2013

Re: New iPhone 5s No Service


supercee55 wrote:

Hope this is the right place..

 

I received my iPhone 5s, inserted sim, followed all instructions and still it says 'No Service'. The instructions from o2 state after iphone is activated tap 'General', 'Settings' then 'About' and I'll automatically be asked to update carrier settings but this hasn't happened and I have received no prompt or message.

 

Have I missed a part? My iphone 4 is still working fine. How can I transfer it over..?

 

Help!


IS your iphone 4 still using the same o2 account?

 

If so you will need to transfer the service to the nano sim.

 

http://swapmysim.o2.co.uk

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Level 1: Joiner
supercee55
Posts: 2
Registered: ‎23-09-2013

Re: New iPhone 5s No Service

Thank you!! After a sim swap problem solved!

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bandofbrothers
Posts: 23,540
Topics: 918
Solutions: 2,037
Registered: ‎17-04-2012

Re: New iPhone 5s No Service

Awesome.

Glad you are all sorted.

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.1
iPad Air ~ iOS 8.1

Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.