O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
supercee55
Posts: 2
Registered: ‎23-09-2013
Accepted Solution

New iPhone 5s No Service

Hope this is the right place..

 

I received my iPhone 5s, inserted sim, followed all instructions and still it says 'No Service'. The instructions from o2 state after iphone is activated tap 'General', 'Settings' then 'About' and I'll automatically be asked to update carrier settings but this hasn't happened and I have received no prompt or message.

 

Have I missed a part? My iphone 4 is still working fine. How can I transfer it over..?

 

Help!

Please use plain text.
bandofbrothers
Posts: 24,674
Topics: 993
Solutions: 2,095
Registered: ‎17-04-2012

Re: New iPhone 5s No Service

[ Edited ]
Hook upto iTunes and press on the device name. Then hit the button in the main panel saying check for updates to carry out any updates.

Or go into settings , general , software update.

However it can take 24 hours for your sim swap to fully activate.

Keep turning the phone off and on to help reset o2's services.

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.
1980b
Posts: 568
Topics: 4
Kudos: 63
Solutions: 36
Registered: ‎09-09-2013

Re: New iPhone 5s No Service


supercee55 wrote:

Hope this is the right place..

 

I received my iPhone 5s, inserted sim, followed all instructions and still it says 'No Service'. The instructions from o2 state after iphone is activated tap 'General', 'Settings' then 'About' and I'll automatically be asked to update carrier settings but this hasn't happened and I have received no prompt or message.

 

Have I missed a part? My iphone 4 is still working fine. How can I transfer it over..?

 

Help!


IS your iphone 4 still using the same o2 account?

 

If so you will need to transfer the service to the nano sim.

 

http://swapmysim.o2.co.uk

Please use plain text.
Level 1: Joiner
supercee55
Posts: 2
Registered: ‎23-09-2013

Re: New iPhone 5s No Service

Thank you!! After a sim swap problem solved!

Please use plain text.
bandofbrothers
Posts: 24,674
Topics: 993
Solutions: 2,095
Registered: ‎17-04-2012

Re: New iPhone 5s No Service

Awesome.

Glad you are all sorted.

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.
Level 1: Joiner
d_n_18_11
Posts: 1
Registered: ‎21-11-2014

Re: New iPhone 5s No Service

Hi, 

 

I upgraded my iPhone 5 to a iPhone 5S today and at first it seemed simple. I already had a nano sim so there was no need to carry out the sim swap, however after putting my sim into my new phone every few hours I keep loosing signal and it just says 'no service' although I still have my wifi signal. The only way I have been able to get my signal back is to remove my sim and re-insert it, but this only lasts for a short while and obviously it is not ideal for me to have to remove my sim every few hours. I can't think of what else I can do, can anyone help me??

 

Thanks 

Please use plain text.
MI5
Posts: 28,160
Topics: 257
Solutions: 3,009
Registered: ‎04-04-2012

Re: New iPhone 5s No Service

Put the sum back in the 5 and see if it still loses signal. Of so it could be a network issue. If not, try syncing 5s to iTunes to see if it helps otherwise it could be faulty.
Also try turning off 4g in network settings.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
Please use plain text.
jonsie
Posts: 25,726
Topics: 214
Solutions: 1,995
Registered: ‎04-01-2009

Re: New iPhone 5s No Service

If its ok in the 5 then send the 5s back...

Please use plain text.