This whole thing has been used as a stick to beat up Apple/people who like their products.
I agree that their biggest mistake was not stating up front what they were doing. To be caught or outed by a 3rd party is a little embarrassing.
One of the accessories that I purchased not long after getting my (at the time) new phone were a couple of spare batteries to avoid the issue of running out of power, so yes replacing the battery is/was never free for anyone.
Most manufacturers only provide updates for a limited time - in part because older tech may not cope with new software, but also to try and drive new sales. Who doesn't like shiny new things - whether that is new hardware or new software?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
.gif)
