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Level 1: Joiner
Posts: 2
Registered: ‎05-05-2019
Accepted Solution

Unlocking

Hi there,
I would like to unlock my iPhone 7 to pass on, I am staying with O2 on my new phone but want my old phone unlocked, the app keeps telling me I can do it from the app but doesn't tell how to do it, simply keeps circling back to tell me I can do it from the app! Can anyone advise please?
Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Unlocking

@Bill210 See help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎05-05-2019

Re: Unlocking

Thank you for this, I will try this and update, cheers, Bill.
Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Unlocking

You’ll need to send the manual form if your MyO2 isn’t working. Just make sure you send in the correct IMEI number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)