Unlocking

[Bill210]

Hi there,
I would like to unlock my iPhone 7 to pass on, I am staying with O2 on my new phone but want my old phone unlocked, the app keeps telling me I can do it from the app but doesn't tell how to do it, simply keeps circling back to tell me I can do it from the app! Can anyone advise please?

[MI5 · Accepted solution]

@Bill210 See help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Bill210]

Thank you for this, I will try this and update, cheers, Bill.

[MI5]

You’ll need to send the manual form if your MyO2 isn’t working. Just make sure you send in the correct IMEI number.