Re: Unlocking an O2 phone to use a different SIM c...

desperation · ‎15-11-2018

Hi,

I'm having issues with an unlocked iphone6s

"SIM not supported" message

IMEI: [removed]

Phone is unlocked - want to put an EE sim into this. Was my old work phone.

EE tell me the phone is still shoing as lock to O2, despite being given assurances that the phone has been unlocked.

Thanks for help.

MI5 · ‎15-11-2018

You need to chase up with customer service please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-11-2018

Call customer service but there has been delays recently for unlocking.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎16-11-2018

Hi @desperation, it'd be great if you could let us know how you get on with Customer Service If you want more information on the unlocking process, to make sure you've done everything required, have a look at our handy Community guide on unlocking here.

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