I have an iPad Air that Apple have confirmed is unlocked and o2 have also said the iPad is not locked to their network.
The network settings say the carrier is o2 41.0
If I try a random sim I have that is not o2 then it works fine however if I try my sim which works in other unlocked devices then it gives me the error: Sim is not supported.
I’ve followed all guides on this forum and Apple forums and still no luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Unfortunately I’ve already done this and iTunes displays the same message as the iPad. I’ve restored and updated the iPad, including putting it in recovery mode.
I will request a new sim today however after this I’ve ran out of options
Just choose any option to get through to an advisor.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
