
on 14-12-2017 07:06
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on 14-12-2017 07:06
Solved! Go to Solution.
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14-12-2017 07:33 - edited 14-12-2017 07:35
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14-12-2017 07:33 - edited 14-12-2017 07:35
Hi @Anonymous You just have to persevere with O2 unfortunately https://www.o2.co.uk/contactus
The instructions for unlocking are pretty simple as shown here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131
Give them another call this morning. Between 8-830am is the best time
Edited to ask if you have actually tried another sim in your phone to check if it is actually unlocked?
Veritas Numquam Perit
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14-12-2017 07:33 - edited 14-12-2017 07:35
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14-12-2017 07:33 - edited 14-12-2017 07:35
Hi @Anonymous You just have to persevere with O2 unfortunately https://www.o2.co.uk/contactus
The instructions for unlocking are pretty simple as shown here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131
Give them another call this morning. Between 8-830am is the best time
Edited to ask if you have actually tried another sim in your phone to check if it is actually unlocked?
Veritas Numquam Perit
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on 14-12-2017 07:41
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-12-2017 14:57
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on 14-12-2017 14:57
Have you tried following the link in My O2?

on 14-12-2017 17:39
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on 14-12-2017 17:39
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on 14-12-2017 17:41
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on 14-12-2017 17:41
@Marjo are you aware of any current issues?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-12-2017 17:03
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on 15-12-2017 17:03
Thanks for the tag @MI5. Sorry to hear about the trouble you've been having with unlocking your phone @Anonymous! I'm going to drop you a quick PM (private message here on the forum) shortly to get a few additional details in case we can help in any way on our end, please check when you get a moment.

on 15-12-2017 18:30
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on 15-12-2017 18:30
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on 15-12-2017 18:38
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on 15-12-2017 18:38
Pleased it's now working @Anonymous Sometimes the unlock happens before you get the email...as happened in your case..Great news..
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on 15-12-2017 18:38
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on 15-12-2017 18:38
Finally! Glad you got it sorted.

