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Data allowance issue

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Anonymous
Not applicable

on ‎15-12-2017 17:58

on ‎15-12-2017 17:58

Couple of days ago i received a message saying that i've used 80 per cent of my data allowance...
I am not happy because it is not possible i have used 4Gb in 10 days!!
Besides I have never exceed a data limit...
Can you please help??
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MI5
Level 94: Supreme
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on ‎15-12-2017 18:04

on ‎15-12-2017 18:04

If you have an iPhone there is a regularly reported issue on here about phantom data use, but either way, you need to call customer service to get them to investigate.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152774 Posts
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  • 29164 Solutions
Registered:

on ‎15-12-2017 18:04

on ‎15-12-2017 18:04

If you have an iPhone there is a regularly reported issue on here about phantom data use, but either way, you need to call customer service to get them to investigate.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎15-12-2017 18:12

on ‎15-12-2017 18:12

Ok, will do!
Thanks!
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎15-12-2017 18:13

on ‎15-12-2017 18:13

If you search on the forum you’ll find quite a few similar posts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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