Solved: Data allowance issue

Anonymous · ‎15-12-2017

Couple of days ago i received a message saying that i've used 80 per cent of my data allowance...
I am not happy because it is not possible i have used 4Gb in 10 days!!
Besides I have never exceed a data limit...
Can you please help??

MI5 · ‎15-12-2017

If you have an iPhone there is a regularly reported issue on here about phantom data use, but either way, you need to call customer service to get them to investigate.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎15-12-2017

If you have an iPhone there is a regularly reported issue on here about phantom data use, but either way, you need to call customer service to get them to investigate.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎15-12-2017

Ok, will do!
Thanks!

MI5 · ‎15-12-2017

If you search on the forum you’ll find quite a few similar posts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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