Solved: Re: Unlock from O2 - Page 2

Anonymous · ‎17-01-2013

How do I unlock a phone bought second hand, locked to O2 please. Previous owner has left their old sim in it.

Anonymous · ‎17-01-2013

Thanks once again. I am getting there slowly.

Anonymous · ‎22-01-2013

I've just got my iPhone 3GS unlocked by O2 and their technical blurb states:

Once we’ve got your form, it’ll then take up to 10 days for us to get it unlocked for you. Once it’s unlocked, we’ll text you to let you know. You can then put a non-O2 Sim into the iPhone and connect it to iTunes. iTunes will then tell you the phone is unlocked.

Is the part where you connect the phone to iTunes a one-off requirement? i.e. You connect to iTunes once then you can use multiple pay as you go SIMS without having to reconnect to iTunes to validate each one?

I'm off on holiday soon and am planning to get a pay as you go SIM whilst abroad. I can get a UK pay as you go SIM before I leave and follow the above procedure connecting my phone to iTunes to complete the unlock process. But I want to check that when I get abroad, buy a new pay as you go SIM, I won't have to connect up to iTunes again?

Thanks in advance for any help/advice!

Anonymous · ‎22-01-2013

I ended up speaking to an assistant on the web chat. For a one off payment of £15.00 she was able to unlock the phone within 24 hours which was fabulous. however I havn't yet plugged the phone into itunes so I am interested to see the answer to your question.

MI5 · ‎22-01-2013

Yes, you just need to plug it in once with a non O2 sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2013

Thanks for that MI5. Are you then able to change sims when you want?

MI5 · ‎22-01-2013

Yes, it will be fully unlocked forever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2013

Thanks once again. This forum is great.

MI5 · ‎22-01-2013

We do our best

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2013

Fabulous. Thanks for the speedy reply MI5, greatly appreciated! Happy that I can now get a pay as you go SIM in Australia so I can continue to check Facebook every 5 minutes even when on holiday!

MI5 · ‎22-01-2013

Enjoy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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