Unlock a New Phone

[NAB1]

Hello all

Sorry, bit wordy but its an odd situation

I have recently bought a brand new iPhone from a private seller who was told by O2 they'd unlocked it. Long story short, the seller couldnt get on with it & wanted Android so the phone contract has been paid off in full. It now appears the phone is still locked & neither me or the seller seem to be able to get any sense from O2 how to unlock it. We are getting completely contradicting information from the (un)helpful agents. The latest information I have had is the phone has not been used (its brand new!) so no calls have been registed on the O2 network so it can't be unlocked. My understanding is the seller actually made one single long phone call to O2 to pay out the contract/phone & request the original unlocking but this call has not been logged. We have screen shots of all the "chats" where agents acknowledge the IMEI number is locked to O2.

I really not sure where to take it from here. I think some calls need to be made from the phone using an O2 SIM before it can be unlocked but the seller is 500 miles away so I can't just pop round.

I'd be grateful for any suggestions.

Many thanks

NAB1

[NAB1]

Brilliant, I'll try that then.

We've been talking to O2 for over a week now & everytime they give us a different solution which doesnt work. We're now into hour 60 of teh thrid lot of "please wait 72 hours for it to unlock"

[jonsie]

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@Anonymous wrote:

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@NAB1 wrote:
It was Pay Monthly & no, it was advertised as Unlocked complete with chat transcript from O2 confirming this. It now appears the agent who confirmed the phone was unlocked was not being truthful

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Live chat are extremely unreliable & notorious for inaccurate information 

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No surprise there......

[NAB1]

Hehe, got that. We've got pages of screenshots to show it 

[jonsie]

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@NAB1 wrote:

Brilliant, I'll try that then.

We've been talking to O2 for over a week now & everytime they give us a different solution which doesnt work. We're now into hour 60 of teh thrid lot of "please wait 72 hours for it to unlock"

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Good luck but you won't have a problem by following the advice by @MI5 

[MI5]

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@NAB1 wrote:

Brilliant, I'll try that then.

We've been talking to O2 for over a week now & everytime they give us a different solution which doesnt work. We're now into hour 60 of teh thrid lot of "please wait 72 hours for it to unlock"

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Once it's been accepted it literally only takes a couple of hours to get it unlocked.

[NAB1]

Ahh, sawasdee khrap 

Any idea roughly how long it'll take before MyO2 will show the IMEI & then the unlock process will happen?

This phone had to be a birthday present for wifey didnt it 

[MI5]

It should update in your MyO2 by tomorrow and the unlock is usually very quick.
Call customer service if it doesn't update or you can enter the IMEI number manually in MyO2 as long as the phone is on the network, that will work too.

[jonsie]

ด้วยความยินดีอย่างยิ่ง

A day should see it registered after a few calls. The system updates at midnight.

[NAB1]

Thanks everyone.
I'll pop The Boys SIM in wifey's phone when I get home & just make a few calls to my EE phone throughout the evening. I'll post up the solution when it happens.
Cheers all

[Cleoriff]

Best of luck @NAB1