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Level 1: Joiner
Posts: 2
Registered: ‎09-09-2018
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Unlock Iphone 6

I`m tried unlock my o2 Iphone 6 but didn`t work. Could someone help me?

Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Unlock Iphone 6

I'll mention @Marjo who will more than likely message you for more info tomorrow. Thyere is a problem right now unlocking going through the normal procedure.

Posts: 72,558
Topics: 683
Registered: ‎14-01-2013

Re: Unlock Iphone 6

It's a problem, like many others, which has gone on for a long time without a fix.

Honestly, it's a simple enough thing to do, but it  needs our community managers to intervene to get this done quickly.

We probably need to ask why O2 aren't in any hurry to process an unlock and why there is such a backlog?

I just feel sorry for those people who don't come to the forum.

I also feel just as sorry for @EmilieT and @Marjo who have to add this task to their other duties. Smiley Sad

*The Game Is On*


Anonymous
Posts: 0

Re: Unlock Iphone 6

I have a nasty feeling this backlog is since they announced that all o2 phones are to come factory unlocked 

Posts: 72,558
Topics: 683
Registered: ‎14-01-2013

Re: Unlock Iphone 6


@Anonymous wrote:

I have a nasty feeling this backlog is since they announced that all o2 phones are to come factory unlocked 


You are probably right @Anonymous though I still can't see why. Unless it's to encourage folk to buy a new phone?

*The Game Is On*


Community Manager
Posts: 5,285
Registered: ‎18-04-2018

Re: Unlock Iphone 6

Good morning @Alberto and thanks for your Private Message! I've just replied to it now, and if you could come back to me with a few more details we'll try and get this sorted for you slight smile

 

Cheers @jonsie and @Cleoriff for the mentions thumbsup

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Level 1: Joiner
Posts: 2
Registered: ‎09-09-2018

Re: Unlock Iphone 6

Thank you very much Emilie!

You solved my problem in a just few hours.

Excellent customer service!

 

Best regards 

Alberto

Posts: 72,558
Topics: 683
Registered: ‎14-01-2013

Re: Unlock Iphone 6

Pleased to hear it's all sorted now @Alberto and yes well done @EmilieT wink

*The Game Is On*


Community Manager
Posts: 5,285
Registered: ‎18-04-2018

Re: Unlock Iphone 6

Great news, thanks for the update @Alberto and glad we coud help smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Unlock Iphone 6