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Unable to activate mobile data abroad

Anonymous
Not applicable

I've just returned from Estonia and I was unable to use mobile data. I always got a message 'Could not activate a mobile data network. You are not subscribed to a mobile data service'

 

The same happened in Istanbul in February though I'd added the travel bolt-on.

 

I'm sim-only Pay monthly and I had plenty of data allowance. I had mobile data roaming switched on.

 

grateful for any advice. 

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Cleoriff
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What a lot of faffing about for iphone users. Particularly when this doesn't need to be done on other networks.

Whilst the explanation is clear as to what you have to do......there is no reason given as to why?

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gmarkj
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I think you know the reason(s) though:
-lack of training for staff
-antiquated systems

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 32 of 36
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MI5
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Whilst there is a certain percentage of these issue being attributable to o2, for not adding the correct tariff to the account, I think some customers may also have to hold a level of responsibility for not realising that their tariff needs to change if the swap sims between phones.
That was the whole purpose of the change o2 made to enable data to work in the UK if on the wrong tariff, but it has the knock on effect of cancelling data use when roaming.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 33 of 36
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waynedear
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Spot on that thanks it's been doing my head in, works straight away. 

Message 34 of 36
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MI5
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You'll need to get customer services to update your data tariff too then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 35 of 36
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UleyGirl
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Thanks so much - this worked for me. 

Message 36 of 36
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