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Level 1: Joiner
Posts: 4
Registered: ‎17-05-2016
Accepted Solution

Unable to Buy Extra Texts

I bought an iPhone 6s from mobiles.co.uk last month (£310 upfront) on the O2 500 24M 500MB tariff (500 minutes, 500 texts, 500 MB data for £15/month). I could do with some extra texts but the only other tariffs I can switch to are all 500 texts with extra data, so none provide any more than 500 texts.

 

There's no option for any text Bolt Ons, so I can't add any extra texts, just pay 35p per text if/when I go over 500 per month.

 

Anything else I can do to add or increase the text allowance (other than use email instead)?

 

Thanks.

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Posts: 108,723
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Unable to Buy Extra Texts

You could use iMessage or WhatsApp but have you tried calling customer service on 202 to see if they can do anything for you?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 81,255
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: Unable to Buy Extra Texts

That's an expensive tariff for such low allowances. Call 202 to see what your options are. 

For instance I'm on 8GB + unlimited texts + unlimited minutes for £16/month. OK it's sim only but I'm sure there will be more suitable tariffs for you. 

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Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: Unable to Buy Extra Texts


NickS wrote:

There's no option for any text Bolt Ons, so I can't add any extra texts, just pay 35p per text if/when I go over 500 per month.

 


Hello @NickS

I am using Pay As You Go and under you O2 account: Bolt Ons > Add Bolt Ons I found Messaging 400 but, I am not sure if this is what you were looking for Smiley Wink

More info here Messaging Bolt OnsHope this helps! Wave

 

Screen Shot 2017-05-24 at 11.44.31.png

 

 

 

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Posts: 81,255
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: Unable to Buy Extra Texts

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Level 48: Jubilant         
Posts: 6,171
Registered: ‎26-03-2014

Re: Unable to Buy Extra Texts

Assuming the 400 means 400 texts, it works out to 3p per message...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 108,723
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Unable to Buy Extra Texts

You can generally get unlimited texts for next to nothing though these days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 81,255
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: Unable to Buy Extra Texts

Expensive on top of an existing tariff. Personally I would be upgrading my tariff for unlimited.