Solved: TouchID and My 02

Anonymous · ‎27-06-2017

Since the last My02 update, TouchID will not log me in to My 02. Touch ID is working fine with everything else that it was, and I see TouchID enabled in MY 02 settings, but it's not an option to log me in to My02

MI5 · ‎27-06-2017

Turn off Touch ID in app settings and reboot phone.
Turn Touch ID back on and it ask you to confirm your prints.

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jonsie · ‎27-06-2017

Have you tried uninstalling the app then reinstalling?

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MI5 · ‎27-06-2017

Turn off Touch ID in app settings and reboot phone.
Turn Touch ID back on and it ask you to confirm your prints.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-06-2017

Thank you both. It seemes logical when someone else says it.

I switrched off TouchID and closed My02, opened My02 again and enabled TouchID, and without rebooting the phone, it is now working again

Thank you both

MI5 · ‎27-06-2017

I had to do the same but rebooted by force of habit.
Glad it worked for you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎27-06-2017

Awesome that you got it working again @Anonymous! Out of curiosity, which iPhone do you have?

Thanks guys for helping out @MI5 & @jonsie!

Anonymous · ‎27-06-2017

The model of iPhone won't affect it.uninstall & then reboot the phone before reinstalling the app

mavericke · ‎27-06-2017

@Anonymous

That was exactly what I did and it worked! Thanks!

Anonymous · ‎27-06-2017

@mavericke Your welcome & welcome to the forum

Anonymous · ‎20-07-2017

@Marjo wrote:
Awesome that you got it working again @Anonymous! Out of curiosity, which iPhone do you have?
Thanks guys for helping out @MI5 & @jonsie!

Sorry I didn't get back on this. I've a 6s

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