Solved: Re: Swap my sim problems.

Anonymous · ‎07-05-2013

I swapped my sim online yesterday at around half 10 in the morning and my iPhone is still saying "no service". I have been turning it on and off but still nothing. Can anyone shed any light onto this for me?

Anonymous · ‎07-05-2013

Went into the o2 store today and iPhone wasnt unlocked! So the guy registered my number to a standard sim again for my blackberry. Says this can take 30 seconds to activate or 24 hours. Still says SIM not provisioned, can this sometimes take a good while? Not looking forward to another complication!

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adamtemp64 · ‎07-05-2013

has the other sim stopped working yet?

If not best to ring customer services to ensue the swap happens

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎07-05-2013

The old sim stopped working after about 15 minutes! So i've been phoneless for nearly 24 hours now. I contacted the chat team on o2 and they said it should be working by today, but i'm sure that's the same old story.

adamtemp64 · ‎07-05-2013

You somehow need to talk to o2 if you can borrow another o2 phone ring 202

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎07-05-2013

Well I spoke to the online team and they said it said "it should be activated on 6th May", but as we know, it can take up to 24 hours! You think it's worth speaking to a customer service advisor on the phone?

adamtemp64 · ‎07-05-2013

yes the webchat team can be a bit hit and miss

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎07-05-2013

Definitely speak to someone on the phone. They are much better than the online chat service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-05-2013

Also, you might be able to help me with this. My brother gave me this phone but his icloud is on it, am I able to delete his account off of this iphone, as it wont let me put a new e-mail address in.

adamtemp64 · ‎07-05-2013

yes just delete his itunes account on the iphone and input yours settings> iTunes & App Stores change it there

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎07-05-2013

Thank you, I will have to call them off my house phone. Great! I just really don't want to trek all the way to an o2 shop!

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