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Suddenly unable to retrieve text messages while abroad. Does my number need a 'refresh'?

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Anonymous
Not applicable

on ‎15-02-2013 01:30

on ‎15-02-2013 01:30

Help! I have stopped receiving UK text message on my UK i-Phone. I'm working abroad in Australia.  

 

I've followed the advice on the O2 website: logging off Telstra (the O2 partner network), connecting to Vodafone, waiting for an error message and re-connecting to Telstra. This  should kickstart the link and the SMS texts follow. But it hasn't worked.  On one forum  (O2 Ireland) there is a reply from an O2 moderator:  'I have done a refresh on your number, can you power your phone off for 10 minutes and turn it back on again please?'

 

Please can someone at O2 UK do the same for me?  Refresh my number? If that's whats needed? Or any other solutions anyone? Thanks!

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perksie
Level 69: Guiding Light
In response to Anonymous
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on ‎15-02-2013 02:11

on ‎15-02-2013 02:11

@Anonymous wrote:
And I will ask them to press the button on their i-phone that says 'send read receipts' which does the same job as *0#.

Doesn't work on O2, you must use *0#.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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MI5
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In response to perksie
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on ‎15-02-2013 08:14

on ‎15-02-2013 08:14

You don't need wifi for whatsapp. It will work over a cell data connection too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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