Solved: Spurious data charges

Anonymous · ‎10-11-2012

Why do I get data charges on my bill every day (often twice, with one being always at 00:00:00) when I use virtually no data, these charges occur when I am almost always in a wifi area with wifi switched on and I have no apps running? This is costing me £20 per month and the one time I could get through to o2 they managed to offer no help at all. The only way I can stop them is by turning off cellular data.

perksie · ‎13-11-2012

If you have a smartphone it will have come with various apps installed and these will update themselves from time to time.

If you disable them all it won't happen.

If you're not sure how to do this come back here and we'll help you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

adamtemp64 · ‎10-11-2012

O2 record the upload and download of data seperatly and you see those 2 charges each day around midnight (discussed many times on here).

Most phones switch wifi off when in sleep mode to save battery so cell data can be used then.

If you have not got a data bolton this will cost you unless you turn data off as you describe.

Smartphones are data hogs and realy do need a data bolton.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Bambino · ‎10-11-2012

You may have apps running in the background which you're not aware of. Some of these automatically update at night. Only way to ensure that they don't is to turn off your data at night. If you have limits on your data usage it will just eat it up.

I DO NOT WORK FOR O2

macblank · ‎10-11-2012

on the iPhone u CANNOT completely turn data of. even if u turn everything off some stuff continually update behind.

on androids u can change it to only run on WiFi. so you should be able to turn it to WiFi only.

Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped

Bambino · ‎10-11-2012

I'm an Android user. Wasn't aware of that about iPhones. Why is there no facility to switch data completely off?

I DO NOT WORK FOR O2

macblank · ‎10-11-2012

nor was I til I got charged!!! lol

Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped

Bambino · ‎10-11-2012

lol. Still, the OP is saying his charges have increased by £20 per month. That can't be just because his data is always on if he has an iPhone, can it?

I DO NOT WORK FOR O2

perksie · ‎10-11-2012

Could be especially if they don't have a data bolt on.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Bambino · ‎10-11-2012

Is it possible to have an iPhone without a data plan?

I DO NOT WORK FOR O2

perksie · ‎10-11-2012

Unless the OP comes back with more info we'll never know.

I magine these charges are valid or they would have followed up.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

O2

Spurious data charges

Cancellation

add another phone (keeping the same number) to my...

Return

New Phone

Apple Watch - Unable to register for watch plan - ...