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Sim Swap not succeed after 24 hrs

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Anonymous
Not applicable

on ‎13-10-2012 18:01

on ‎13-10-2012 18:01

I tried to swap to a micro sim card yesterday afternoon 4pm. My old sim card died later last night. But my new sim card is still not working yet. My number has not been recognized for over 12 hrs. Is this due to the net work problem? Has any body else is experiencing  the same problem?

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Anonymous
Not applicable

on ‎15-10-2012 08:14

on ‎15-10-2012 08:14

Checked this morning can still not receive incoming calls or text and still no 3g tried restarting and taking my sim out and nothing! Whyyyy!
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Anonymous
Not applicable
In response to Anonymous

‎15-10-2012 08:26 - edited ‎15-10-2012 08:27

‎15-10-2012 08:26 - edited ‎15-10-2012 08:27

I have full service with 3G this morning after restarting my phone so you guys should have your service back soon I'd think.

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Anonymous
Not applicable

on ‎15-10-2012 08:27

on ‎15-10-2012 08:27

I've been waiting since Friday and as of about half an hour ago I've got signal. I can send and receive calls and texts but no 3G. I've got the My O2 app and it has finally updated to my new tariff. Hopefully it won't go away again! Good luck to everyone who's still waiting.
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Anonymous
Not applicable

on ‎15-10-2012 08:40

on ‎15-10-2012 08:40

Guess i'll just have to keep restarting and hope it work soon!
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Anonymous
Not applicable

on ‎15-10-2012 08:45

on ‎15-10-2012 08:45

Customer service totally useless as normal "all I can do is apologise should be fixed sometime today " believe that when it happens !!!! They should have got people working over weekend to resolve problems like this
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Anonymous
Not applicable

on ‎15-10-2012 10:46

on ‎15-10-2012 10:46

Bad news peeps, I am once again without any service whatsoever today, this is seriously taking the mick now
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Anonymous
Not applicable

on ‎15-10-2012 10:46

on ‎15-10-2012 10:46

My pay monthly contract ended on 12 Oct, last Friday. Called O2 couple of weeks ago, asking to downgrade to pay as go after contract ended, AND KEEP my old number. They sent me new pay as go sim card, saying that my old number will transfer to this new sim card on 12 Oct. But now it is 15 Oct, my old number still not working. All I got is new pay as go number that is useless.

 

5 calls to customer service since Friday, the only answer from them was keep waiting..

Am I the only unlucky one? Or someone else has similar problem?

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Anonymous
Not applicable
In response to Anonymous

on ‎15-10-2012 10:53

on ‎15-10-2012 10:53

I'm in exactly the same boat as you - changing from contract to pay & go. Put the request through on Friday. Yesterday morning my old sim was deactivated, and I just had the new pay & go number (which i don't want). Now both numbers are disconnected, and the guy at o2 told me this morning to wait another 24 hours due to system problems......

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Anonymous
Not applicable

on ‎15-10-2012 11:37

on ‎15-10-2012 11:37

Going on 72 hours with no sim swap now. Why the hell are they telling media and newsthat  they had problems friday but its fixed now cause its bl##dy well not!! Did a sim swap Friday afternoon around 2pm after being convinced to stay with O2. Old phone went dead friday night, new phone had no signal apart from about an hours worth of signal sunday lunch time then back to no signal. Called saturday (told wait 24 hours), sunday x 2 (wait 24 hours engineers will be working through the night to fix) and this morning around 11am told another 24 hours to be fixed!!! absolutely rubbish wish I had cancelled and switched. I dont care about compensation at the moment I just want a working phone!! To make matters worse im 9 months pregnant due to have my first child any day now and im too scared to leave the house in case anything happens and ill have no way of contacting anyone!!! what a way to run a business....  

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Anonymous
Not applicable

on ‎15-10-2012 12:00

on ‎15-10-2012 12:00

I now have full service and 3G so hopefully the rest of you will soon be good to go
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