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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8918 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 379849 Views
  • 4 replies
  • 0 kudos

Resolved! Esim

I’m getting a smart watch and not currently with 02 but I’m changing to themMy phone will take an eSimWill I need 2 sep contracts for the phone and watch or is one sim enough to cover bothI’m looking for a cheap payg contract

Howduf12 by Level 1: Joiner
  • 1595 Views
  • 5 replies
  • 0 kudos

WiFi and 4g calling

I am trying to activate WiFi calling on my iPhone se. In the iPhone settings it is saying I need to activate this in my o2 account. In my o2 account, it is already activated. I am having the same problem with 4g calling. Can anyone please help?

Annmarie1 by Level 1: Joiner
  • 582 Views
  • 2 replies
  • 0 kudos

Resolved! Return

i have recieved and sealed the return label for my airpods. how do i go about in sending it?do i arrange a collection or can i give it to a local post office?

Zeenat by Level 1: Joiner
  • 781 Views
  • 2 replies
  • 0 kudos

iPhone 12 - eSIM - Unable to SMS text

I have switched the SIM from an Android device to an eSIM on the iPhone 12 and can make and receive calls to my O2 number. The SIM slot of the iPhone is taken by my work number. When I try and text from either SIM I cannot. The texts remain unsent, n...

SLOW internet speed on new iPhone 12

Hello,I got my iPhone 12 this morning and was messing around with it setting stuff up then I decided to check my internet speed, it came out as 1.5-3mb/s which I don't think is normal at all. I remember when I got my iPhone XR at the start, it was RE...

KennyZ102 by Level 1: Joiner
  • 1895 Views
  • 4 replies
  • 0 kudos

Resolved! Airpods

Hi, how do i go about in returning my airpods? Change if mind

Zeenat by Level 1: Joiner
  • 1130 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail

I want to stop my unanswered calls going to voicemail? 1760 fails and 2 attempts vis chat have failed to resolve the issue. I have an Apple XR

Steviee by Level 1: Joiner
  • 507 Views
  • 1 replies
  • 0 kudos

Resolved! Faulty AirPod

My airpods arrived yesterday the right one doesn’t work. Have tried trouble shooting via Apple support website but nothing. I can’t get hold of anyone at o2 to discuss it. Apple have said they are running on an old firmware version but no way of gett...

EMC by Level 1: Joiner
  • 654 Views
  • 2 replies
  • 0 kudos

Resolved! Insurance

Hello, I recently cracked the back of my phone (unsure when or how as I had a cover on and only noticed when I removed it). I want to know if my insurance covers this type of repair or how could I find that out? Thank you