Short numbers & Voicemail issue

[Anonymous]

First of all the numbers 202, 1760, 1750...basically any short number except 901 (voicemail) doesn't work on my iPhone 5s..they have never worked from the very beginning since I had this phone

And speaking of voicemail, my visual voicemail doesn't work at all ever since I switched to 4G yesterday. Everytime I tap "Voicemail", it goes to the phone app and calls 901.

I tried everything. Reset Network Settings, reinputted the Visual Voicemail password and username, pop out the SIM and reinsert it...you name it.

[MI5]

Sounds like you need a new SIM card - You may have a PAYG one rather than a contract one.....?

Are you on an iPhone tariff?

[adamtemp64]

very strange issue.

I have just finished setting up my 5s and just tried 1760 and 1750 and work fine and just left a voice mail and it came through as a vvm.

I would speak to o2 and check that everything is provisioned correctly use the landline numbers from contactus below

[adamtemp64]

@mi5 good call

[markstrudwick]

Hi

I'm having the same issue, I swapped to 4G yeaterday, and I am experiencing the same problem as you.

Did you manage to get it sorted?

[adamtemp64 · Accepted solution]

I would advise you to contact o2 directly as stated above to ensure they have provisioned you correctly

Did you get a new sim what did it say on the packet it came in ? is that correct for your type of tariff?