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Refund

Sheeraz
Level 1: Joiner
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i was trying to purchase iphone on plan but after deduction of the initial amount, O2 asked for a deposit which was very high .. so i stopped and didn't ordered. However, the amount deducted from my account is not being refunded to me still - any leads or suggestions how can i get my payment back ?  Thank you .. 

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MI5
Level 94: Supreme
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@Sheeraz 

O2 don't have the money.

It is being held in a shadow account by your bank.

Usually returned in 7 to 10 days but check with your bank to be sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127014 Posts
  • 614 Topics
  • 21894 Solutions
Registered:

@Sheeraz 

O2 don't have the money.

It is being held in a shadow account by your bank.

Usually returned in 7 to 10 days but check with your bank to be sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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