Solved: Re: Refresh

Anonymous · ‎19-10-2014

hi all I have just used O2 refresh to get an upgrade. I chose an iPhone 6 plus but cannot for the life of me get used to it, I got it last Tuesday 14th October. The phone is still in tip top condition. Can I exchange it ????? Really regret changing from andoid note 3 😞

MI5 · ‎19-10-2014

Yes, you have 14 days so get in touch with CS quickly http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-10-2014

Yes, you have 14 days so get in touch with CS quickly http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-10-2014

You need to do it asap and get a Note 4...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-10-2014

Can I do that and do I just contact the store I got it from to do so ?..

Anonymous · ‎19-10-2014

Yes take it and all accessories included and paperwork back.

MI5 · ‎19-10-2014

You can do it in store and it's probably easiest but I'd still get it logged on my account by calling in.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2014

You can only exchange once.

So please have a play with the high street demo model before committing.

jonsie · ‎19-10-2014

You will just be billed for what you have used but as said make customer service aware.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-10-2014

The only problem with a Note 4 is actually getting one at the mo......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2014

Thanks for the advice folks very precise. I will keep you posted.

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