unlatching iPhone request rejected

[Anonymous]

i have tried to unlock my iPhone 5c as I have had a new phone via upgrade but forgot my security password.
I have now changed my security question and password but have now received an email saying
' ** THIS IS AN AUTOMATED MESSAGE **

Hi,

This iPhone unlatching request has been rejected as there are multiple
unlock requests received.

Thank you,

O2'

I have sent another form off now but not heard anything yet. If it is rejected again what do I do?

Thankyou for any help

[MI5 · Accepted solution]

Call CS on 202 as they can over ride the security lock out.

[jonsie]

Call customer service or use live chat to request the unlock.

[Anonymous]

Thank you very much 😊

[MI5]

No worries mate

[jonsie]

no problem and good luck.

[Anonymous]

Exactly the same this has happened to me. At the bottom of the email it said do not reply to this email but use another 02 address it gave there. I did that and got a reply that email support has ended???? If so why say to use it.

Next I try the online chat. Hang on and hang on - no reply - too busy. So I hung up to try again this morning. Live chat not online - try the forum.... By now my patience is running rather slim BUT I find this thread and the advice is now call customer srvices.

What will it be next - send a carrier pigeon?

Why is it necessary to make this so complex. Having had this iphone on O2 contract for 5 years, the unlocking should have been automatic

[Cleoriff]

Hi @Anonymous

We are all customers here (like yourself) so we can only advise you of the correct action to take...which is to contact customer services  http://www.o2.co.uk/contactus

If you ring just after 8am when they open you generally don't have to wait long at all

[jonsie]

Call 202, option 2 then immediately press zero.

[MI5]

We all agree that it makes no sense to lock contract phones and it's not something O2 used to do, but do now unfortunately.
Maybe this will change shortly as the new owner doesn't lock their contract phones anymore so they may carry the policy across to O2 also.