unlatching iPhone request rejected

[Anonymous]

i have tried to unlock my iPhone 5c as I have had a new phone via upgrade but forgot my security password.
I have now changed my security question and password but have now received an email saying
' ** THIS IS AN AUTOMATED MESSAGE **

Hi,

This iPhone unlatching request has been rejected as there are multiple
unlock requests received.

Thank you,

O2'

I have sent another form off now but not heard anything yet. If it is rejected again what do I do?

Thankyou for any help

[jonsie]

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@MI5 wrote:
We all agree that it makes no sense to lock contract phones and it's not something O2 used to do, but do now unfortunately.
Maybe this will change shortly as the new owner doesn't lock their contract phones anymore so they may carry the policy across to O2 also.

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I never understood the business sense of locking a monthly contract phone. You sign a contract and you are committed. ....

[Anonymous]

Cleoriff, Yes sorry. I needed to vent a bit of rage. It seems that O2 are making a very simple straightforward request into something too complex

[Cleoriff]

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@Anonymous wrote:
Cleoriff, Yes sorry. I needed to vent a bit of rage. It seems that O2 are making a very simple straightforward request into something too complex

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No problem @Anonymous I fully understand the need to vent. (I do this frequently)