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Picture messages not sending/being received

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Anonymous
Not applicable

on ‎24-05-2014 12:35

on ‎24-05-2014 12:35

Been on live chat with O2 guru for ages this morning trying to get this sorted...no luck!  Picture messages not sending on my Iphone 4s iOS 7.1.1. He's had me trying all sorts of different settings then told me to go into a store as by the time he'd finished i had completely lost the option to text a picture at all. Can anyone help? It has got to be a setting somewhere....i kept texting 2020 'active' and it kept telling me i hadn't got an iphone!  This isn't happeing all the time-sometimes i can send pictures which is what i don't understand...also visual voicemail not working & someone at work said this means settings are wrong?

 

Any help appreciated 🙂

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Anonymous
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on ‎24-05-2014 14:52

on ‎24-05-2014 14:52

I am not familiar with iPhone so unable to answer. One of the others will pick this up for you shortly to take you through the settings.
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MI5
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on ‎24-05-2014 14:54

on ‎24-05-2014 14:54

I'm not sure on an iPhone but on Android it is in the "Network Mode" settings......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

‎24-05-2014 15:02 - edited ‎24-05-2014 15:05

‎24-05-2014 15:02 - edited ‎24-05-2014 15:05

If your on a 4g tariff then turning that off in Settings.Mobile your iPhone will search out 3G or for the strongest signal available.

Afaik their is no manual toggle.
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎24-05-2014 15:20

on ‎24-05-2014 15:20

4g on a 4s ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

‎24-05-2014 15:23 - edited ‎24-05-2014 15:26

‎24-05-2014 15:23 - edited ‎24-05-2014 15:26

I was speaking about the iPhone in General not the OP's situation @MI5 wink

My apologies for any confusion caused.

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Anonymous
Not applicable
In response to Anonymous

on ‎24-05-2014 16:52

on ‎24-05-2014 16:52

Cheers 

you've all been really helpful, thank you so much

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Anonymous
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In response to Anonymous

on ‎24-05-2014 16:55

on ‎24-05-2014 16:55

It really is our pleasure.

slight_smile
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Anonymous
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on ‎24-05-2014 17:08

on ‎24-05-2014 17:08

Glad to have helped resolve the enquiry for you 😆
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