This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Picture messages not sending/being received

Go to solution
Anonymous
Not applicable

on ‎24-05-2014 12:35

on ‎24-05-2014 12:35

Been on live chat with O2 guru for ages this morning trying to get this sorted...no luck!  Picture messages not sending on my Iphone 4s iOS 7.1.1. He's had me trying all sorts of different settings then told me to go into a store as by the time he'd finished i had completely lost the option to text a picture at all. Can anyone help? It has got to be a setting somewhere....i kept texting 2020 'active' and it kept telling me i hadn't got an iphone!  This isn't happeing all the time-sometimes i can send pictures which is what i don't understand...also visual voicemail not working & someone at work said this means settings are wrong?

 

Any help appreciated 🙂

Message 1 of 28
12,212 Views
0 Kudos
27 REPLIES 27

Go to solution
Anonymous
Not applicable

on ‎24-05-2014 14:52

on ‎24-05-2014 14:52

I am not familiar with iPhone so unable to answer. One of the others will pick this up for you shortly to take you through the settings.
Message 21 of 28
2,113 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151911 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎24-05-2014 14:54

on ‎24-05-2014 14:54

I'm not sure on an iPhone but on Android it is in the "Network Mode" settings......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 22 of 28
2,111 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Anonymous

‎24-05-2014 15:02 - edited ‎24-05-2014 15:05

‎24-05-2014 15:02 - edited ‎24-05-2014 15:05

If your on a 4g tariff then turning that off in Settings.Mobile your iPhone will search out 3G or for the strongest signal available.

Afaik their is no manual toggle.
Message 23 of 28
2,107 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151911 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎24-05-2014 15:20

on ‎24-05-2014 15:20

4g on a 4s ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 24 of 28
2,096 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

‎24-05-2014 15:23 - edited ‎24-05-2014 15:26

‎24-05-2014 15:23 - edited ‎24-05-2014 15:26

I was speaking about the iPhone in General not the OP's situation @MI5 wink

My apologies for any confusion caused.

Message 25 of 28
2,094 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎24-05-2014 16:52

on ‎24-05-2014 16:52

Cheers 

you've all been really helpful, thank you so much

Message 26 of 28
2,077 Views

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎24-05-2014 16:55

on ‎24-05-2014 16:55

It really is our pleasure.

slight_smile
Message 27 of 28
2,074 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎24-05-2014 17:08

on ‎24-05-2014 17:08

Glad to have helped resolve the enquiry for you 😆
Message 28 of 28
2,068 Views
0 Kudos
Top Kudoed Authors
View All
Top